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The Process
We believe the process through which a prospect becomes
a client is almost as important as the final installation
of our Hill Glider® product. We pride ourselves on being
responsive to the needs of our prospective customers on
a 24/7 basis. Our management team together with our supplier
partners and all of our employees are dedicated to making
the buying decision as trouble free as possible.
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Initial Contact
We can be reached by phone or email (see information
at left). Usually we are asked to provide information
related to the cost of an individual system on a
specific site. In order to make that initial determination
of a rough cost estimate, we will need:
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The approximate linear distance between the
spot where the top landing is or will be located
to the spot where the bottom landing is or will
be located. A string line is usually laid along
the proposed path of the track and measured.
This determines the number of track sections
required.
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The approximate slope of the hill the system
will traverse. We recommend use of an Angle
Finder available for under $10 in most hardware
stores. Simply lay a length of board along the
path, set the Angle Finder on the board and
read and record the angle. This determines the
size of the motor required to move the car up
and down the hill.
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The address of the proposed installation
site. We use this to determine shipping costs
to the site.
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Your thoughts on the capacity and features
of the system you might like to install. This
will help us to roughly configure your system
in terms of car size, weight capacity, motor
mount etc.
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Pricing Estimation & Quote
We use a standard pricing program to
generate a rough itemized planning estimate which
is sent to you by email, mail or fax depending upon
your preference. This will allow you to make and
advise us of any desired modifications. This estimate
is subject to any price changes in component materials
(e.g. steel).
Assuming you want to proceed, we will want to
have a more accurate, final determination of the
length and slope measurements of the hill to insure
your system is configured properly when it enters
the fabrication queue at our manufacturing facility.
Often this can be done by one of our representatives.
If that is not feasible, many clients use a local
engineer/surveyor or contractor to make the final
measurements. We can also use county records containing
topos, surveys and plats of the site to assist in
this effort.
Once the system measurements, capacity and features
are agreed upon we will provide a final quote along
with a purchase agreement and instructions related
to the required down payment or deposit [usually
40-50% of the total price]. Our receipt of the deposit
initiates the manufacturing process of your system
and is therefore critical to meeting your desired
installation date. Any modifications to the agreed-upon
project configuration will be documented in a project
change order including appropriate pricing adjustments.
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Site Conditions
As the buyer, you are responsible for the
cost and installation of four major parts of the
process:
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Permitting: In some jurisdictions
there are no permits required for the installation.
In others, a simple electrical permit is required
to run the power to the system. In still others,
stamped drawings and planning department approvals
may be required. We have experience in assisting
in most all of these situations and are here
to help. However, it is the ultimate responsibility
of the client to acquire whatever permits/approvals
are necessary. Deposits received prior to final
permit authorization will be refunded in full
if all necessary approvals cannot be obtained.
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Power: The system requires a
220v/50amp service at the top of the
installation. This power must be provided prior
to the start of the installation.
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Site Clearing: A path approximately
5-6 feet wide must be cleared from top to bottom
to enable track installation. This includes
trees, brush, boulders etc. Any foliage should
be initially cut and maintained to less than
4” in height. It is recommended that any overhanging
branches less than 8’ off the proposed track
height also be removed.
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Landings: On installations for
existing homes there is often a deck or decks
that the client wants to use as landings and
we will do our best to accommodate that requirement.
However, in general, the installation of the
complete system is facilitated when the landings
are constructed after the track and car are
installed. This enables the landing to be leveled
and calibrated exactly to match the top and
bottom stop positions of the car. Please remember
the construction and cost of the landings are
the buyer's responsibility.
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Installation
Upon completion of the aforementioned process
steps, we are ready to install the system.
Depending upon weather, business conditions and
client preference, this will generally happen within
the month following receipt of the deposit. The
fabricated system will be shipped by common carrier
or transported to the site by the installation crew.
Assuming everything has been planned and coordinated
properly (it’s our job to ensure that is the case),
a typical installation should take about 3-4 days.
In some situations, local labor assistance (to be
paid by buyer) may be required for a day or two
in order to help the installer(s) with any heavy
lifting in difficult terrain. Most often this need
can be identified and estimated in advance.
Once the installation is complete, the system
is test driven by the client or his/her designate
and approved for final payment which is
due and payable at that time. An instruction
manual and on-board operating instructions are provided
to ensure the system can be easily operated by the
client.
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